Contractor Information
When it comes to serving contractors, Southern Shingles’ goal is quite simple-deliver your complete order on-time and with 100% safety. Our professional team is here to ensure your satisfaction at every turn-from the time you place your order to the minute it's delivered. Southern Shingles’ comprehensive inventory of roofing materials and accessories gives you direct access to everything you need to keep your customers happy.
Re-roof Access
We've always taken a partnership approach with contractors. You can help us ensure your order is safely delivered on time; please check the following items prior to placing your order:
- What is the condition of the driveway? And, will it support a 75,000 LB/GVW truck?
- Is the driveway narrow, winding, or steep?
- Are there any wires, power lines, or tree branches hanging over the driveway blocking boom or conveyor access?
- Are there any vehicles in the driveway or blocking access to the driveway?
- Has a dumpster or work trailer been put in the driveway prior to Rooftop Delivery?
- Do we have a property-owner signed Delivery Release allowing us to access the driveway?
New Construction Access
Prior to delivery please be sure all new construction access roads are graveled and capable of supporting 75,000 LB/GVW trucks. Large trucks get stuck easily and may require towing, which of course, adds time delays and extra costs. If we believe we cannot deliver without getting the delivery truck stuck, we will make every attempt to contact you for instructions while at the job site.
Delivery Times
We understand how important it is you to keep your roofing job on schedule. That's why we now have a GPS global tracking systems on our entire fleet of delivery trucks. So, we'll work hard to meet your requested delivery schedule.
Re-Hauls
Please check your job sites for readiness, access, and load-ability. If an order cannot be roof loaded because of conditions beyond our control, we will always attempt to contact the customer for instructions while at the job site. If an order must be returned for re-scheduling, the charge will be $150. In the event where other orders on the same truck would be severely delayed due to the return, the order may then be delivered to the ground at the job site. A return to the job site for transferring grounded materials to the roof will be charged $65 per hour or $150 minimum charge. Delivery delays are most commonly caused by the following customer oversights:
- Job site not ready and/or accessible
- Incorrect address
- Order canceled and/or changed after the truck leaves the warehouse
Cancellations and Re-Schedules
If you must cancel or re-schedule an order, please do so at least 24 hours before the delivery date. Orders are routed, staged, and loaded on our trucks the afternoon prior to delivery. It takes several hours to complete this process.
